Contributor Content Moderation

Visitor contributions to a public facing websites often require the organization to internally review submitted content. This application was used by paralegals to ensure that submitted content is both legal and not in violation of the terms of use. Workflow management, escalation, outbound communications, role management and internal messaging all made this a large, complex project to work on.

My Involvement
  • Ongoing user-research, testing, feature validation and functional analysis to find ways to improve accuracy, increase usability and decrease time on task.
  • Wireframing, prototyping, design documentation, and ideation to support product initiatives.
  • Maintain positive relationships with end-users of each role for research opportunities and closed feedback loops.
  • Assisting the business analyst in gathering and writing requirements.
Dashboard

Internal Moderation Dashboard

Moderation tasks

Moderation Task List

Moderation tasks

Moderation Task Actions

Moderation tasks

Messaging

Messaging Thread Flow

Messaging Thread Flow