Application Manager

The Application Manager is an internal tool for building and managing the digital forms used by customers and employees to apply for health insurance products. This project is currently in process of being designed and developed with myself as the only designer on a team of 5 engineers, 3 testers and a Product Owner.

My Involvement
  • Working as the sole UX Designer on this product within an Agile (Scrum) team along with the engineers, testers and Product Owner.
  • Gathering requirements from internal end-users alongside the Product Owner and helping to write acceptance criteria.
  • Wireframing and prototyping (HTML) for user testing and providing design specifcations for development.
  • Pair front-end programming with engineers to achieve design and accessibility requirements.
Application Manager

Form Builder

Similar to form building interfaces on lead generation and survey tools, this application includes general editing capabilities. However, it will also support custom field mapping and centrally managed, reusable content libraries among other features.

Creating questions

Question Creation

Interactive Prototypes

The complexities of drag and drop interactions required me to make an interactive prototype for testing and refining functionality with users.

Creating questions
Creating questions

Design Studios

In an effort to brainstorm ideas, draw out assumptions, and help the team get excited about the project, I led activities in which engineers, testers, stakeholders and even some end-users could sketch and present their own ideas.

Story mapping

Story Mapping

Delivering thin vertical slices of functionality on such a large project requires mapping out the functional areas and prioritizing features with the team, stakeholders and end-users.

Story mapping

Information Architecture

This project was to replace a 5 year old outdated product which had been outgrown despite attempts to tack on additional functionality and features. Making a replacement product would require a thorough understanding of the current product, its features, its use of terms and its functionality.

This was critical to helping the stakeholders and team see how much or how little of the current product was actually in use.